Managers are often the first to notice when someone at work isn’t OK, but many worry about saying the wrong thing or making things worse.

This guide, written by Dr Elaine Smith, Clinical Psychologist, gives clear, practical steps to respond with confidence and compassion, without panic, diagnosis, or stepping outside of your role.

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​• How to respond calmly when someone isn’t OK
• What managers can and cannot do
• Supportive conversations without overstepping
• Boundaries, escalation, and decision-making